Decision Maker: Executive Board

Outcome: For Determination

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: January 20, 2026

Purpose: To update Members on the Ombudsman's annual letter to include any comments from Governance & Audit Committee

Content: RESOLVED – That the report and Annual Letter set out in report COGC/03/26 be endorsed and the Council’s performance within be noted.   Reason for Decision To enable Members to review the Council’s performance in responding to customer complaints.