Decision Maker: Cabinet

Outcome: Decision Made

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: February 5, 2026

Purpose: A review of the complaints received under the Council’s complaints procedures between 1 April and 30 September 2025.

Content: RESOLVED –  That the summary of complaints over period one 2025-26 (1 April 2025 to 30 September 2025) be noted.   REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.