Decision Maker: Head of Governance, People and Performance

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: March 12, 2024

Purpose: Various changes have been made to the Council's Corporate Complaints Policy to reflect and incorporate changes made by the LGSCO and the Housing Ombudsman following their joint consultation.

Content: To agree the changes to the Corporate Complaints Policy which will be published on the council's website.