Decision

Housing Ombudsman Service Complaint Handling Code Annual Submission

Decision Maker: Mayor and Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: September 18, 2024

Purpose:

Content: RESOLVED to note the contents and for the Member Responsible for Complaints to respond.    

Supporting Documents

Housing Ombudsman Appendix A. Self-Assessment against the Complaint Handling Code 2024.pdf
Housing Ombudsman Appendix B Self-Assessment Summary.pdf
Housing Ombudsman submission sign off sheet.pdf
Housing Ombudsman Appendix C. Annual Complaints Report Housing Services 2023.24.pdf
Housing Ombudsman Service COmplaint Handling Code Annual Submission report.pdf
Housing Ombudsman Appendix E. P49 Investigation Letter.pdf
Housing Ombudsman Appendix D. Service Improvement Plan.pdf

Related Meeting

Mayor and Cabinet - Wednesday, 18th September, 2024 6.00 pm on September 18, 2024