Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: November 6, 2024

Purpose:

Content: RESOLVED to:   1.   Agree to enter into a contract with the preferred supplier identified in exempt Appendix D to provide the telephony and case management software for the council’s customer services function from 2025   2.   Delegate authority to the Executive Head for Housing & Communities, in consultation with the Section 151 Officer and Monitoring Officer to finalise and sign a contract with the preferred supplier.