Decision Maker: Corporate and Resources Committee

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: November 21, 2024

Purpose:

Content: RESOLVED that –   1.    the report alongside the Annual Complaints Report at Annex 1 the content and forthcoming changes to complaints handling, be noted;   2.    the Local Government and Social Care Ombudsman Annual Letter at Annex 2 and the Public Interest report at Annex 3, be noted.