Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: December 4, 2024

Purpose:

Content: 1.     That Cabinet note the content of the Public Sector Ombudsman for Wales (PSOW) annual letter (Appendix 1) and inform the PSOW of their considerations and any proposed actions. The PSOW is aware that due to the scheduling of meetings there would be a delay in responding to them. 2.     That the authority continues to engage with the PSOW complaints standards work, access training for staff and provide the PSOW with complaints data.  We have also fully implemented the Ombudsman’s model complaints policy.