The Overview and Scrutiny Management Committee were scheduled to meet to discuss key performance indicators from St Leger Homes of Doncaster, the council's financial performance, and the annual report on complaints and compliments. The committee was also expected to review its work plan for the year and the council's forward plan.

St Leger Homes of Doncaster Performance

The committee was scheduled to receive an update on St Leger Homes of Doncaster Limited's (SLHD) key performance indicators and tenant satisfaction measures for the first quarter of 2025/26. The report pack included the 2025/26 Key Performance Indicators, and the latest Housemark monthly benchmarking for May and June 2025.

Of the 41 key performance indicators, 15 were reportedly on track or within agreed tolerances. Areas of focus included:

• Rent Arrears: Current rent arrears were reported as 2.78%, below the target of 3.05%.
• Void Rent Loss: Void rent loss was 1.20%, above the 0.80% target.
• Average Days to Re-let Standard Properties: The average was 27.6 days, exceeding the 25-day target.
• Hotel Accommodation: The average number of nights in hotel accommodation was 24.9 days, above the 21-day target.
• Settled Accommodation at Prevention Stage: 51% of accommodations were settled at the prevention stage, exceeding the 50% target.
• Complaints: There were more stage 1 and 2 complaints than the target, but 97.8% of complaints were responded to within the target timescale.
• Tenancy Turnover: The tenancy turnover rate was 1.4%, meeting the target.
• Repairs: 96.5% of repairs were completed on the first visit, exceeding the 94.0% target. Emergency repairs were within tolerance, but non-emergency repairs were below target.
• Gas Safety Checks: 99.75% of properties had a valid gas safety certificate, below the 100% target.
• Fire Risk Assessments: 100% of homes had required fire risk assessments.
• Asbestos and Legionella: Asbestos reinspections were within tolerance, and legionella risk assessments were at 100%.
• Lift Safety Checks: 100% of homes had required communal passenger lift safety checks.
• Electrical Safety: 98.24% of domestic properties had a valid Electrical Installation Condition Report (EICR), below the 100% target.
• Sickness: The number of days lost to sickness per full-time equivalent was 12.1, exceeding the target of 10.
• Local Revenue Expenditure: 62% of local revenue was spent locally, below the 70% target.
• Anti-Social Behaviour: The number of anti-social behaviour cases was below target.
• Training and Employment: The number of residents in training, education, or employment exceeded the target.
• Decent Homes Standard: 7.51% of homes did not meet the decent homes standard¹, exceeding the 3.00% target. # City of Doncaster Council Finances

The Overview and Scrutiny Management Committee were scheduled to discuss the council's financial position for the first quarter of 2025/26. The report stated that the economic outlook remained mixed, with inflation above the UK target and the cost of living a key concern for residents. The report projected a £6.6 million overspend, with key variances including:

• Adult Social Care: £6.0 million overspend due to increased demand for care homes, supported living, and homecare.
• Culture and Commercialisation: £1.1 million overspend.
• Place: £1.1 million overspend.
• Pay Award: £2.6 million additional cost, partially offset by contingency budgets.

The report also noted that the Dedicated Schools Grant position was projected to deteriorate further, with a £17.1 million in-year deficit projected.

The report stated that focused meetings would be arranged to address the overspend, and that one-off funding set aside in earmarked reserves would also be considered.

Annual Complaint and Compliment Report

The committee was scheduled to consider the Annual Complaint and Compliment Report 2024/25, which summarised feedback relating to the City of Doncaster Council, St Leger Homes of Doncaster and Doncaster Culture and Leisure Trust (DCLT).

The report noted a slight increase in complaints across all organisations, with 2,441 received compared to 2,421 in the previous year. The report also detailed service improvements made as a result of complaint feedback, including changes to licensing processes, waste and recycling services, and social care support.

The report included a summary of the number of complaints received and their outcomes, broken down by organisation and service area. It also included examples of compliments received by each organisation.

Overview and Scrutiny Work Plan and Council's Forward Plan

The committee was scheduled to review its work plan for 2025/26 and the council's forward plan of key decisions. The Master Work Plan 202526 approved.pdf included items for discussion at future meetings, including the Community Safety Strategy, the Budget, and the Corporate Plan. The Printed plan Forward Plan for the Period 1 October 2025 to 31 January 2026 Cabinet.pdf set out details of all key decisions expected to be taken during the next four months.