The Community and Wellbeing Scrutiny Committee is scheduled to consider a range of housing-related matters, including tenant satisfaction, the area tenancy management model, and temporary accommodation. The committee will also receive a briefing on changes to operating hours at an urgent treatment centre.

Reduction in Operating Hours at Central Middlesex Hospital Urgent Treatment Centre

A briefing is scheduled to be received from London North West University Healthcare NHS Trust regarding the operating hours at the Urgent Treatment Centre located at Central Middlesex Hospital.

Housing Management: Tenant Satisfaction Measures and Brent Housing Management Performance

The committee is set to receive an overview and update on the performance of Brent Housing Management (BHM) against Tenant Satisfaction Measures. This will include information on planned and delivered improvements related to voids, compliance, repairs and disrepair, rent collection and arrears, complaints, major planned works, and the current financial position. The report, titled Tenant Satisfaction Measures and Brent Housing Management Performance 7. Tenant Satisfaction Measures and Brent Housing Management Performance.pdf, highlights that while progress has been made in some areas, we are not yet delivering the consistently high standard of service that our residents rightly expect. ¹ The report also details the establishment of the Housing and Tenant Satisfaction Improvement Programme (HTSIP) Board, chaired by the Chief Executive, which aims to oversee and drive initiatives to improve housing services and tenant satisfaction.

Area Tenancy Management Model

An update on the current context of the Area Tenancy Management team, responsible for providing tenancy services to general needs Council tenants, is scheduled. The report, Area Tenancy Management Model 8. Area Tenancy Management Model.pdf, outlines the creation of this team in June 2024 following a reorganisation of the Housing Management Service. This new model aims to bring together lettings, income recovery, and tenancy management into a single, accountable role. The report states that By bringing together lettings, income recovery and tenancy management into a single, accountable role, we are reducing fragmentation, strengthening relationships with residents, and improving oversight of our homes and estates. ²

Temporary Accommodation, Supported Exempt Accommodation and Homelessness Prevention

The committee will receive an update on temporary accommodation, supported exempt accommodation, and homelessness prevention. This will include information on the financial position and partnership working. The report, Temporary Accommodation Supported Exempt Accommodation and Homelessness Prevention 9. Temporary Accommodation Supported Exempt Accommodation and Homelessness Prevention.pdf, notes that Brent is managing some of the most acute challenges. High levels of demand, a large and long‑standing housing waiting list, population growth, and rapidly rising temporary accommodation expenditure have combined to create a highly constrained operating environment. ³ The report also details the Council's proposed strategic shift towards procuring temporary accommodation through long-term leasing arrangements to generate annual savings and secure a supply of good-quality accommodation.

Community and Wellbeing Scrutiny Committee Work Programme 2025-26

The committee will receive its work programme for the 2025-26 municipal year. The report, CWBSC Work Programme Report 2025-26 March 2026 10. CWBSC Work Programme Report 2025-26 March 2026.pdf, outlines the items the committee will consider, aligning with the Council's strategic priorities and areas of local concern. An additional item regarding the reduction in operating hours at the Urgent Treatment Centre at Central Middlesex Hospital has been added to the programme for this meeting.

Community and Wellbeing Scrutiny Committee Recommendations Tracker

The committee will receive the Scrutiny Recommendations Tracker, which summarises recommendations made, suggestions for improvement, and information requests from previous meetings. The report, CWBSC Recommendations Tracker Report March 2026 11. CWBSC Recommendations Tracker Report March 2026.pdf, includes appendices detailing recommendations and information requests from the 2024-25 and 2025-26 municipal years.