Laura Turley

Public Services Ombudsman for Wales Annual Letter 2024-25 and half-year complaints performance 2025-26

From: CabinetTuesday, 16th December, 2025 10.00 am - December 16, 2025

The purpose of this report is to share the Public Services Ombudsman for Wales Annual Letter 2024-25 for Flintshire County Council. The Annual Letter provides an overview of the performance of the Council in relation to complaints of maladministration received between 1 April 2024 – 31 March 2025. This report also provides an overview of complaints received by each portfolio of Flintshire County Council in the first half 2025-26 (1 April 2025 – 30 September 2025).

For Determination

Cost of Living and Welfare Reform

From: CabinetTuesday, 16th December, 2025 10.00 am - December 16, 2025

To provide an update on the impacts of welfare reforms and the work that is ongoing to mitigate them.

For Determination

Minutes

From: CabinetTuesday, 16th December, 2025 10.00 am - December 16, 2025

Recommendations Approved

Housing Rent Income

From: CabinetTuesday, 16th December, 2025 10.00 am - December 16, 2025

To provide the latest operational update on the collection of housing rent.

For Determination

Market Service Operation

From: CabinetTuesday, 16th December, 2025 10.00 am - December 16, 2025

To provide an update on the operation of the markets service in Flintshire and to propose amendments to increase their benefit to Flintshire town centres.

For Determination