Yolande Myers

Housing Annual Complaints Performance and Service Improvement Report and Self-Assessment 2024/25

From: Cabinet - Tuesday 10th June 2025 1.30 pm - June 10, 2025

To seek Cabinet approval of an updated Complaints Handling Policy and Redress Policy.   The report also provides Cabinet with a copy of the mandatory ‘Annual Complaints Performance and Service Improvement report for 2024/25’, including the Council’s self-assessment against the Housing Ombudsman Complaint Handling Code for comment and approval prior to submission to the Housing Ombudsman by 30th June 2025.   Engagement process   The Complaints Handling Policy has been updated to improve accessibility for residents and in addition minor process changes have been made to reflect the level of investigating manager responding to complaints at each stage.  The updated policy strengthens the Council’s compliance with Housing Ombudsman Complaint Handling Code.   The Redress Policy has also been updated and includes improvements to accessibility and aligns with the new Housing Ombudsman Service Remedies and Insurance Guidance e.g. the policy now aligns with levels of redress recommended by the Housing Ombudsman Service.  

Recommendations Approved

Minutes of Previous Meeting

From: Cabinet - Tuesday 10th June 2025 1.30 pm - June 10, 2025

Recommendations Approved

Estate Buildings - Residential Development Update and Delivery approach

From: Cabinet - Tuesday 10th June 2025 1.30 pm - June 10, 2025

To provide an update on Estate Buildings and seek approval for a proposed delivery approach with a development partner   Background papers;   Cabinet report 26 July 2022, item 7:   https://democracy.kirklees.gov.uk/documents/s47252/220714%20cabinet%20report%20Estates%20FINALv2.pdf   Ad-hoc Scrutiny Panel report, 22nd September 2022, item 8:   220907Scrutiny report Estate Buildings.pdf   Cabinet report 21 January 2025, item 11:   250109 Estate Buildings Cabinet report FINAL revA.pdf   Huddersfield Blueprint   The Huddersfield Blueprint | Kirklees Council    

Recommendations Approved

Kingsgate Property Investment Fund - Loan Extension

From: Cabinet - Tuesday 10th June 2025 1.30 pm - June 10, 2025

Request to extend Property Investment Fund loan for a period of one year.     Background papers;   Council – 15th November 2017 Decisions 15th-Nov-2017 17.30 Council.pdf   Cabinet 22 January 2019 - https://democracy.kirklees.gov.uk/documents/s26744/Item%2016%20CAB%20-%2019%20-%20002%20b%20-%20190110%20Kingsgate%20Cabinet%20Cabinet%20report%20public%20rep.pdf   Cabinet 19 January 2021 - https://democracy.kirklees.gov.uk/documents/g6593/Public%20reports%20pack%2019th-Jan-2021%2015.00%20Cabinet.pdf?T=10   Cabinet 9 July 2024 Decisions 09th-Jul-2024 13.30 Cabinet.pdf  

Recommendations Approved

2025/26 Proposed Allocation of Funding from the Children and Families Directorate, Learning and Early Support Capital Plan

From: Cabinet - Tuesday 10th June 2025 1.30 pm - June 10, 2025

This report will identify potential projects, for Member approval, to be funded from the 2025/26 Learning and Early Support Capital Maintenance section of the Capital Plan to address urgent condition related needs in maintained schools as well as from the Strategic Priorities District Sufficiency ARP’s/Satellite section. It will ask for delegated powers for officers to manage the programmes within their respective budget envelopes.    

Recommendations Approved