Berneslai Homes Complaints Policy Update (CSDD/020/2026)

August 11, 2026 Cabinet Spokesperson Regeneration and Assets (Other) Approved View on council website
Full council record

Decision

That the Cabinet Spokesperson: -

  1. Approve the publication of the updated Berneslai Homes Complaints Policy following review from the Housing Ombudsman Service.

Supporting Documents

Appendix 1 - HOS Recommendations.pdf
Appendix 2 - Amended Complaints Policy.pdf
Report.pdf
Appendix 3 - Equality Impact Assessment.pdf
Proforma.pdf

Details

OutcomeRecommendations Approved
Decision date11 Aug 2026
Effective from22 Aug 2026
Subject to call-inYes