Decision

RESOLVED:-

That Cabinet

1. Endorse the complaints handling and learning report for 2025/26 and be assured of the continued positive progress in improving the complaints handling service within Berneslai Homes, responding to complaints within timescales and the strengthened governance oversight of complaint handling and learning.
2. Endorse the HOS Self-Assessment outcome, as agreed with the Member Responsible for Complaints, which will be submitted to the Housing Ombudsman and published on the Berneslai Homes website.