Decision

Theuse ofa rostering/schedulingsystem isessential inbeing ableto manage, organise, monitor, and deliver the service effectively.

Theexisting solutionhas a Caremanagement modulewhich helpa careprovider planand manage service delivery. BMBC canpersonalise and manage careplans, tailoringthem to each service user’s unique requirements. This means that everyone reliant upon your services receives the right care, from the right people, at the right time. Features include:

·         Recorddetailed serviceuser needsand preferenceswhich impactupon thedelivery of care to them

·         Createpatterns ofcare deliverybased onneeds, timingsand durations

·         Defineindividual visittask lists,resource numbersand skilllevels necessaryfor effective delivery

·         Amendfuture caredelivery, ortemporarily suspendit, withoutneeding tocreate a new care plan

·         Calculatecost ofplan inreal time

Rostermodule helpsmatch BMBCcare plandemand toavailable resourceensuring the right care worker is in the right place at the right time. Features include:

·         Clear visualisation of latest schedule and unplanned visits through a graphical wallchart

·         Find the best matching of care workers to visits using automated, intelligent rules- based matching (including factors such as continuity, travel-time, availability, skills matching, service user preferences, etc.)

·         Drill into wallchart events with detail for visit, staff and service user

·         Intuitive – drag-and-drop, colour coding and a scalable interface allows BMBC to quickly focus on relevant information

·         Service user schedule - visualisation and output

·         Instantly publishagreed schedulesto amobile workforce

Timesheetmodule providesthe automatedcapture ofactual caredelivery ensuringthat an accurate and structured record of care worker activity is maintained. Features include:

·         Information captured at point of care delivery is automatically stored against the Cygnum service user record

·         Staff timesheets are auto-populated with inTOUCH mobile app data direct from the field, including visit start/end times

·         Expenses,including mileage,can becaptured fromthe inTOUCHapp

inTOUCHmobile appallows Care workersto receivetheir schedulesand recordservice delivery on the go in real-time. inTOUCH removes the need for paper rosters and timesheets, facilitates electronic monitoring and provides lone worker safety features.

Designed by care workers for care workers, inTOUCH has been praised for its user- friendly,robust functionalityand itssuitability forcommunity careservices acrossthe UK - all based on BMBC’s initial design. Features include:

Dynamicroster

·         Electronic delivery and visibility of planned roster

·         Real-time changes and updates

·         Care workerdefinable visitschedule andreturn visits

Electronicmonitoring

·         Real-time view of visit progress, including care time start/end and travel time

·         Visit verification using client signature and/or near field communication (NFC) scanning

Real-timealerts

·         Panic button for lone worker protection

·         User definable process alarms, including missed visits, shift start and unexpected travel time

Security

·         Device independent login and pin-code

·         Strong encryption of data with two factor authentication

·         Additional‘in application’pin-code accessto sensitiveinformation

Flexibletools

·         Seamless offline working whilst out of signal

·         Flexible data capture at point of care, for example outcomes, assessments and feedback

·         Event-specific touch dial phone book

·         Mileage capture

·         Notes and messaging functions

·         Attach pictures

·         Real-time alertswith changesto theroster

Wehave movedtowards apaperless environmentand staffon thefront lineuse the same systemto recordoutcomes.

Reasons for the decision

It has been discussed that there are more efficient and less complicated systems available on the market that can deliver the same requirement, but do not include the paperless option so all the information and outcomes remain in the same system and then when a person is terminated from service all the hands-on face-to-face evidence anddocumentation can beexported andtransferred intoour electronicrecording system as an episode of care for each occasion someone is in service.

Toextend fora furthertwo yearsit willcost £133,292.32in total.

Alternative options considered

None at this time as the system meets the needs of the business, but a review of the marketover thenext twoyear will takeplace aspart ofour processto checkwe getting value for money.