Local Government and Social Care Ombudsman annual review letter 2024-25

December 16, 2025 Cabinet (Cabinet collective) Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...to note the Local Government and Social Care Ombudsman's annual review letter for 2024-25, which details the council's complaints performance and highlights a high compliance rate with recommendations, despite challenges in areas like SEND provision.

Full council record

Purpose

To provide an overview and commentary of the
Local Government and Social Care Ombudsman (LGSCO)’s annual
review letter detailing the council’s LGSCO complaints
performance in the financial year 2024/25

Related Meeting

Cabinet - Tuesday, 16 December 2025 6.30 pm on December 16, 2025

Supporting Documents

LGSCO annual letter Covering Report_2024-25_Cabinet.pdf
Annex B - Summary of upheld complaints 2024-25.pdf
Annex A- LGSCO annual letter 2024-25.pdf

Details

OutcomeRecommendations approved
Decision date16 Dec 2025