Purpose

To obtain agreement for the new policy and
obtain sign off for the the Annual Housing (Landlord Services)
Complaints and Service Improvement Report.

Decision

RESOLVED that:
1)    
the Compliments, Complaints and Feedback Policy (Corporate and
Housing Landlord Services) be approved as attached at Appendix A to
the report.

 
2)    
Housing Landlord Complaints and Service Improvement
Report be approved, as attached at Appendix B to the
report.

Reasons for the decision

The Policy is required to comply with the both
the Local Government and Social Care Ombudsman (LGSCO) and Housing
Ombudsman Service’s (HOS) Code of Conduct. This will ensure
transparency and give assurance to residents that we have a
robust complaints handing process.

Alternative options considered

Option 1 – (Recommended) that the
Compliments, Complaints and Feedback Policy (Corporate and Housing
Landlord Services) be approved as attached at Appendix A and that
Housing Landlord Complaints and Service Improvement
Report be approved, as  attached
at Appendix B
 
Option 2 – Amend the Compliments,
Complaints and Feedback Policy (Corporate and Housing Landlord
Services) or Housing Landlord Complaints and Service
Improvement  Report
 
Option 3 - Do nothing –
not an option.