Housing Complaints Performance and Service Improvement Report 2024-2025

October 31, 2025 Homes and Housing Delivery Policy Committee (Committee) Unknown View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...to note the Housing Complaints Performance and Service Improvement Report for 2024-2025.

Full council record
Purpose

To provide the Homes and Housing Delivery
Policy Committee with an Annual Complaints Performance and Service
Improvement Report for Bristol City Council (BCC) Landlord
Services, in line with the Housing Ombudsman Complaint Handling
Code.

Content

The Committee RESOLVED:
 

To note the report.

Supporting Documents

Complaints Performance and Service Improvement 2025-2026 Report.pdf
Appendix A1 - Annual Complaints Report and Service Improvement Plan 2024-2025.pdf
Appendix A2 - Housing Ombudsman Self-Assessment Form April 2025.pdf
Appendix B - Equality Impact Assessment.pdf

Details

OutcomeInformation Only
Decision date31 Oct 2025