Decision

That

1. The options explored and analysis in the report be noted.
2. The plan and budget for the phase of work (procurement and transition) as set out in Section 8 of the report be approved. This will incur costs estimated at £416k in total (£139k in 2023/24 and £277k in 2024/25).
3. Delegated authority to the Portfolio Holder for Adult Care and Health and to the Director of Adult Services for agreeing any relevant decisions to enable the implementation and delivery of the recommendations in this report that are agreed by Executive be approved.
4. The preferred procurement option of a new call handling platform to replace the current service provider contract which expires in November 2024 be noted.