Annual Complaints Performance and Learning Report 2025/26 and self-assessment against the Housing Ombudsman Complaint Handling Code
September 9, 2026 Cabinet (Cabinet collective) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet approved the Annual Complaints Performance and Learning Report 2025/26 and the self-assessment against the Housing Ombudsman Complaint Handling Code on 09 September 2026. The decision approved the report and self-assessment for submission to the Housing Ombudsman and publication. The council will continue to improve complaint handling performance and compliance with the Housing Ombudsman Complaint Handling Code.
Related Meeting
Cabinet - Wednesday, 9th September, 2026 6.00 pm on September 9, 2026
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 9 Sep 2026 |
| Expected date | 9 Sep 2026 |
| Originally due | 9 Sep 2026 |