Decision

That Council:

1. Request that Canterbury City Council urgently requests David Hinton, CEO of South East Water, organises a public meeting on this issue to be attended by councillors and members of the public.
2. Ensure that this meeting is held in an accessible public venue, with open questioning from Councillors and an opportunity for public engagement.
3. Request SEW to commit to:

·        Improved communication protocols during emergencies

·        Ongoing and meaningful engagement with local councillors, who are vital channels of local information and support

·        Collaborative planning on the location of emergency water stations

·        And a clear, time-bound plan to invest in and upgrade infrastructure to meet current and future demand.

1. Invite SEW to attend a formal scrutiny committee meeting within twelve months to report on progress against the commitments made at the public meeting and in their letter of 10 July 2025.