Social Housing Consumer Standards Service Improvement Strategy

June 9, 2026 Cabinet (Cabinet collective) Key decision Approved View on council website
Full council record

Decision

To adopt the RSH Consumer Standards Improvement Strategy and Improvement Plan that has been developed by officers and endorsed by the Regulator for Social Housing.

Related Meeting

Cabinet - Tuesday, 9 June 2026 - 7.00 pm on June 9, 2026

Supporting Documents

Appendix 1 - LGO Annual Letter 2024-2025.pdf
Local Government Ombudsman and Housing Ombudsman annual reports.pdf
Appendix 6 - Resources for complaints governance.pdf
Appendix 4 - Consumer Standards Improvement Plan.pdf
Strategy and Improvement Plan report.pdf
Appendix 3 - Consumer Standards Improvement Strategy.pdf
Appendix 4 - HO Complaints Self Assessment.pdf
Local Government Ombudsman and Housing Ombudsman annual reports.pdf
Appendix 1 - LGO Annual Letter 2024-2025.pdf
Appendix 4 - HO Complaints Self Assessment.pdf
Appendix 3 - HO Landlord Report - 2024-2025.pdf
Appendix 2 Self-assessment form LGO.pdf
Appendix 5 - HO Service Improvement Report.pdf
Appendix 2 Self-assessment form LGO.pdf
Appendix 3 - HO Landlord Report - 2024-2025.pdf
Appendix 5 - HO Service Improvement Report.pdf
Appendix 6 - Resources for complaints governance.pdf

Details

OutcomeRecommendations Approved
Decision date9 Jun 2026
Lead officerTracy Chambers