Officer Decision Record 2: Contact Centre as a Service Solution and Mobile App
November 24, 2025 Director of People (Officer) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to ensure continuity of service and supersede a current contract, a direct award was made for a 'Contact Centre as a Service Solution and Mobile App' contract.
Full council record
Purpose
To make a direct award for ‘Contact
Centre as a Service Solution and Mobile App’ contract (this
is to supersede a current contract with a different supplier (which
has reached its end of term and is currently extended on terms to
ensure continuity of service).
Content
To make a direct award for ‘Contact
Centre as a Service Solution and Mobile App’ contract (this
is to supersede a current contract with a different supplier (which
has reached its end of term and is currently extended on terms to
ensure continuity of service).
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 24 Nov 2025 |
| Subject to call-in | Yes |