RES 5702 - Standardisation of Income handling approach across Customer Access points (Part 3 C Table 1(4)(b)) (Part A)
April 30, 2025 Corporate Director of Resources (Officer) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...the decision was made to remove income handling from all Customer Access Points and standardize the approach across the estate, while still supporting customers with e-payment and telephone payment solutions.
Full council record
Content
Approve the decision to remove income handling from
all CAPs and to standardise the approach across the estate.
Customer will still have the ability to utilise and be supported
via e-payment solutions / telephone payment solutions in CAPs.
Proposals will remove chip and PIN card readers from all
CAPs.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 30 Apr 2025 |