Purpose

Bartec Municipal Technologies have provided
Waste Management software to Dacorum Borough Council for a number
of years – this includes in-cab technology showing routing,
subscription (green waste), and assisted collections
information.
 
Over the last few years, via the Digital
Transformation Programme, processes in Waste Services and Clean
Safe and Green have been reviewed to redesign their manual, paper
driven processes and deliver new technology to enable them to work
digitally out in the community. Besides realising efficiencies in
administration, this work will also enable the service to improve
customer experience.
 
Waste Services have also been working with the
digital transformation team over the last year. An end-to-end
review of their high demand processes has been undertaken including
garden waste subscriptions, bulky waste and commercial waste. We
have looked at ways to increase customer self-service allowing
customers to view their waste collection cases in MyDacorum, thus
reducing the administrative burden on the service. We have also
looked at opportunities to increase revenue by digitalising
processes and making it easier for customers to purchase and pay
for services online.
 
A new customer form has now been built in the
Digital Platform for bulky waste, allowing customers to select
their requirements, schedule a date and time for collection and
make a payment all in one seamless transaction. The service is
currently testing this form and feedback received so far indicates
that the process is far simpler for customers to use through their
MyDacorum account online. Equally, the Customer Service Unit (CSU)
have commented that this process could only be completed by phone
previously and necessitated access to multiple systems to
complete.
 
To support these improvements, the Council is
seeking to award a one-year interim contract with Bartec Municipal
Services to finalise the implementation; this will see the
end-to-end process for the following operations completed:
 
•          
Bulky wate collection.
•          
Clinical waste collection
•          
Garden waste subscription and collection.
•          
Commercial waste collection including e-doc system.
•          
Cess pool emptying.
•          
Street waste bin collection and monitoring.
 
All of these will make the customer interface
easier and improve satisfaction with the services offered.
 
Funding is in place to cover the
implementation of the end-to-end processes that have been
identified.
 
Prior to the one-year interim arrangement
expiring, officers will have put in place a new longer term, and
compliant contract via the Crown Commercial Services G-Cloud 14
Framework Agreement. Part of this arrangement will be successful
data and integration with Council system should a new supplier be
successful.

Decision

1.    
To enter an interim one-year contract with Bartec Municipal Technologies up to the value of
£103,800 +VAT.
 
2.    
That an exemption from the Council’s Commissioning and
Standing Orders is made to award a contract directly without the
need to carry out a competitive tendering process.