Purpose

This report seeks approval to directly award a
contract under the Kent County Council Framework Agreement Y20023
Managed Service Framework to Capita Business Services Limited for
the provision of Housing One software maintenance and associated
services.
 
This contract will replace the existing
contract for the provision of OPEN Housing software maintenance and
associated services and will facilitate a transition to Housing One
which is the supplier’s next generation housing
solution. 
 
This transition is required to improve the
current data, systems, and processes which have been identified as
not being accurate or adequately maintained. The new contract will
be for a period of just over three years and will expire on 31
March 2029 during which time the council will prepare the data and
processes ready to test the market. This timing also gives the
council the option of considering combining this with a procurement
exercise for the support contract for the council’s revenues
and benefits application should the opportunity arise.