Purpose

To seek approval for a new corporate
performance measures approach to support a formal continuous improvement framework
and transparency across the Council.

 

The Council has a strong
background in delivering improvements and efficiencies across our services.

 

In recent years there has been growing
scrutiny across the Local Authority sector from central government.  This has required increased levels of
performance data collection and reporting. 
In addition to this, the potential benefits of a more data driven approach
to service planning, delivery, governance and transparency are recognised.

 

A proposal for a new corporate performance
measures approach is presented for approval, developed following engagement
with service leads and managers. The Corporate Strategy 2023-29 guides all the
work we do.  Therefore, the proposed
measures are focused on each of our six corporate priorities.  The list of measures would evolve over time
to reflect changes in service delivery and priorities.

 

Alongside the measures, customer
facing services will conduct regular 10/10 surveys.  These will help give a fuller picture of
service performance and help identify potential areas for improvement.

 

If approved, the measures and
10/10 survey results would be reported to the Audit and Governance committee
every six months.  A new corporate
performance section of the Council website would be created, with data
presented in simple charts that show trends over time.  Updates on the progress of projects in our
Corporate Strategy would also be presented following the annual reviews of the
Strategy.  

 

This approach would ensure a good
level of transparency regarding Council performance.

 

The baseline measures and 10/10
survey feedback will then be used to develop a series of service specific
improvement aims over the next 12-months and form part of a formal continuous
improvement framework.

Decision

RESOLVED that the Executive approves the proposed corporate performance
approach as set out in the report and the Appendices.