Purpose

To share the
Public Services Ombudsman for Wales (PSOW) Annual Letter 2022-23
for Flintshire County Council and an overview of the complaints
received against Council services in the first half of 2023-24.

Content

(a) That the Committee notes the annual performance
of the Council in respect of complaints made to the Public Services
Ombudsman for Wales during 2022-23;

 

(b) That the Committee notes the half year
performance of the Council (2023-24) in respect of complaints made
against services in line with the concerns and complaints
procedure; and

 
(c) That the Committee supports
the priorities outlined in paragraph 1.24.