Purpose

To review the Recommendations for Improvement
along with the Council’s response.

Content

As detailed in the recommendation, with the
following additions:
 
(2)       That in relation to
key policy and service decisions, including any changes to
services, that reports include Service User Perspectives on the
outcomes currently being delivered; and
 
(3)       That the
recommendation that an annual survey of resident be undertaken is
considered at the same time as a forthcoming report on a national
survey of residents being proposed by the WLGA.