Social media management tool

September 15, 2023 Joint Assistant Director: Communications and Customer Services (Officer) Approved View on council website
Full council record
Content

We have found a cheaper alternative to our
current social media management tool, that also allows us more
users to involve CSC in our social media responses. Our current
provider does not have the functionality we need to be able to
offer customer service on social media. This new provider enables
us to do that at a cheaper cost.

Details

OutcomeRecommendations Approved
Decision date15 Sep 2023