Decision

Contract award to Ikon to deliver Personal Safety (de-escalation) training for front-line staff.

Reasons for the decision

Essential training for staff personal safety. External provider specialises in this area and offers face-to-face, telephone and physical de-escalation training.

Alternative options considered

Ikon, the training provider, was sourced for their expertise in this area; Brooks Jordan Training Services, another provider known to the organisation delivered personal safety training earlier this year, and staff felt that this did not adequately meet their needs.