F S630 Support and Hosting of the Mosaic Social Care System - Contract Award
December 9, 2025 Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Hackney Procurement Board approved the direct award of a contract for Mosaic Social Care system support and hosting services to supplier A on 09 December 2025. The decision allows for a 3-year term with an optional 2-year extension. The contract includes a Mosaic Support Charter with set SLAs and escalation routes, and a Premier+ Customer Success Plan with a designated Customer Success Manager.
Full council record
Decision
RESOLVED:
Hackney Procurement Board approve the direct
award to supplier A for the support and hosting services for the
Mosaic Social Care system, using the YPO Framework, for a
contractual term of 3 years (plus an optional extension, at the
Council’s discretion, of up to 2 additional years).
RELATED DECISIONS
This report constitutes both the Business Case
and Contract Award
reports.
Related Meeting
Hackney Procurement Board - Tuesday 9 December 2025 2.00 pm on December 9, 2025
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 9 Dec 2025 |