Content

RESOLVED:
 
1. To authorise the award of a contract
for the procurement of a new ‘Unified Communication as a
Service’ telephony service that includes an omnichannel contact centre solution to Supplier
1.
 
Reason(s) For Decision / Options
Appraisal
 
5.1 The initial term of the current contract for the
telephony solution expired on the 31st of May 2023, an extension of
up to one year has been agreed under the terms of the contract,
with a 30 day notice period.
 
5.2 A review of the current supplier was carried out on the
following criteria;
 
· 
Performance
· 
Compatibility with our
environment
· 
Value for
money
· 
Future
requirements
· 
Comparison to
competitors
 
5.3 Following the review, it was determined that other
providers would better suit the Council’s present and future
needs.
 
5.4 This decision is to approve a contract award for a
replacement supplier for our telephony solution procurement via the
UK Government Digital Marketplace (G Cloud 13 -
RM1557.13)
 
5.5  Alternative Options
(Considered and Rejected)
 
5.6 Do nothing (continue the current contract through to
May 2025)
This is not recommended as our assessment of user needs and
soft market testing has shown that the Council will achieve
significant benefits to user experience, technology fit and costs
through procurement of a new system.
 
5.7 Full Tender
Not recommended as existing frameworks with market leading
UCaaS services are available, which
reduces the procurement timeframes.