Content

To approve the updated Complaint Policy as set
out in the appendix to the report.

Reasons for the decision

To ensure the Complaint Policy complies with
the new Complaint Handling Code issued by the Local Governemnt and
Social Care Ombudsman.

Alternative options considered

The option to keep the existing Policy has
been rejected as it would not comply with the Complaint Handling
Code and could result in complaints being upheld.