Purpose

The Shared Revenues Partnership have a
perpetual licence to use Victoria Forms Software which provides a
suite of electronic forms and a Benefit Calculator. These services
together allow customers to determine their likely entitlement to
benefit, make an informed claim, undergo a localised verification
process, receive a documented list of evidence required and upload
that evidence to support their claim. This service has provided
significant efficiencies to the Shared Revenues Partnership whilst
providing customers with an improved 24/7 claim/advice service.
 
The comprehensive process is externally
hosted, has been developed and refined over a period of years and
support and maintenance would not be available from any other
supplier.
 
The provision of support and maintenance for
the e-form suite, the server, the Benefit Calculator, the XML
export and provision of the Local
Verification Framework for the three partner authorities is
undertaken for an annual support and maintenance fee of
£19,844+VAT.
 
There would be an impact to performance if SRP
were to not continue with this service. The products have been
developed over time and allow for service area efficiencies in post
opening, scanning and indexing, claim
handling, information gathering and significantly reduce demand
upon Customer Services.

Decision

To award the contract to Victoria Forms, for
12 months, for a value of £19,844+VAT.
 
Reason:
To provide support and maintenance for the
e-form suite, the server, the Benefit Calculator, the XML export
and provision of the Local Verification Framework for the three
partner authorities.