February 27, 2026 Assistant Executive Director Corporate Support (Justin Thompson) (Officer) Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...the disestablishment of two part-time Customer Service Advisor posts (Grade G) and the creation of two new Customer Service Advisor posts (Grade F), alongside making two existing fixed-term Grade F posts permanent, to strengthen the Contact Centre's capacity and improve service continuity.

Supporting Documents

Review of staffing resources within the Contact Centre EIA.pdf

Details

OutcomeRecommendations Approved
Decision date27 Feb 2026