Purpose

To support an ongoing increase in complaint, FOI and SAR demand within the Customer Liaison team.

The proposal would build temporary capacity within the team and provide time to further assess the demand and consider the best approach to a longer-term solution.

Decision

The Director (Corporate Support) agrees to the:

Creation of a Customer Liaison Officer post (Grade G, 36 hours, 1FTE) for 6 months.

Alternative options considered

To support an ongoing increase in complaint, FOI and SAR demand within the Customer Liaison team.

The proposal would build temporary capacity within the team and provide time to further assess the demand and consider the best approach to a longer-term solution.