Electronic Call Monitoring (ECM) Contract Award
September 8, 2025 Cabinet Member for Healthier Communities (job-share) (Cabinet member) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to award a five-year contract, with a possible seven-month extension, to Access UK Ltd for the provision of an electronic call monitoring (ECM) system to monitor homecare services, aiding invoice payments and ensuring service user care.
Full council record
Purpose
The council currently has an Electronic Call Monitoring (ECM) system that monitors the delivery of homecare services as well as aids the key function of invoice payments for this service. The decision required is for the award of the contract to a provider for a term of 60 months with a possible 15-month extension.
Decision
- To award a contract to Access UK Ltd to deliver the electronic call monitoring services (ECM) system for a five-year period to start from 26 August 2025 to 25 August 2030 at a cost of £164,203 per annum and with a total value of £821,015, plus the possibility to extend for a further seven months (26 August 2030 to 31 March 2031), for an additional £95,785 and a maximum overall value of £916,800.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 8 Sep 2025 |
| Effective from | 16 Sep 2025 |
| Subject to call-in | Yes |