Enterprise Service Management Software Contract
October 16, 2026 Deputy Leader (Inclusion, Democracy and Culture) (Cabinet member) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Deputy Leader (Inclusion, Democracy and Culture) approved the procurement of a new three-year contract for analyst subscriptions and associated services for the Hornbill Service Management solution. The decision was made on 16 October 2026. The contract includes the option for two twelve-month extensions and has an initial value of £394,892, potentially rising to £658,154.
Full council record
Decision
- To approve the procurement of a new three-year contract from 1 October 2026 to 30 September 2029 with the option of two twelve-month extensions to 30 September 2031 from Insight who act as resellers for Hornbill Technologies Ltd for analyst subscriptions and associated services for the Hornbill Service Management solution. The initial contract value will be £394,892, increasing to £658,154 if both extensions are taken up.
Supporting Documents
Details
| Reference | Call-ins0 |
| Outcome | Recommendations Approved |
| Decision date | 16 Oct 2026 |
| Effective from | 24 Oct 2026 |
| Lead officer | Linda Harris |
| Subject to call-in | Yes |