Tenant Satisfaction Measures (TSM) and Repairs Satisfaction Surveys 2026-29
July 13, 2026 Director of Housing Operations (Officer) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
Director of Housing Operations approved the contract award to Kwest Research Limited for tenant satisfaction surveys. The decision, made on 13/07/2026, approved the appointment at a cost of £162,245.16. This includes annual Tenant Satisfaction Measures surveys and monthly repairs satisfaction surveys.
Full council record
Decision
- To approve the Contract Award to Kwest Research Limited at a cost £162,245.16, from 27 July 2026 to 31 March 2029. To carry out an annual Tenant Satisfaction Measures (TSM) telephone survey of 1500 Lambeth council tenants, an annual TSM telephone census survey of all Homes for Lambeth tenants and a monthly random sample survey of 300 Lambeth Council tenants who recently received a received a repair to their homes.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 13 Jul 2026 |