IEG4 Digital Customer Platform Renewal
August 20, 2026 Deputy Leader (Inclusion, Democracy and Culture) (Cabinet member) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Deputy Leader (Inclusion, Democracy and Culture) approved the award of a two-year contract for the IEG4 digital customer platform on 20 August 2026. The contract is valued at £1,013,704 and will run from 1 June 2026 to 31 May 2028. The renewed contract includes non-cashable benefits at no additional cost.
Full council record
Purpose
To seek approval to award a three-year contract via the G-Cloud 14 framework to IEG4 Ltd for the continued provision of Lambeth’s Digital Customer Platform.
Decision
- To approve the award of a two-year contract for the provision of the Council’s IEG4 digital customer platform, through a call-off from the Crown Commercial Service G-Cloud 14 framework, at an estimated total value of £1,013,704. The contract will commence on 1 June 2026 and run until 31 May 2028.
- To note that the renewed contract includes non-cashable benefits secured as part of the contract, provided at no additional cost to the Council.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 20 Aug 2026 |
| Effective from | 28 Aug 2026 |
| Plan published | 26 Oct 2026 |
| Lead officer | David Eaglesham |
| Subject to call-in | Yes |