Purpose

A report asking Cabinet to note
the introduction of new consumer regulatory standards introduced by
the Social Housing Regulator, and a new Complaints Code of Practice
issued by the Housing Ombudsman, along with outcomes of the initial
gap analysis conducted by officers setting out how our current
service benchmarks against these.  The
paper is asking for approval by Cabinet of the of the plans in
place to fully asses the steps needed to ensure that the Councils
service comply with the new standards.

Content

(Key
decision):
 
To note the work underway to
align services with the new regulatory regime and ask for approval
of the outline plans to deliver revised governance
arrangements.