Contact Centre

July 12, 2023 Chief Executive (Officer) Key decision Approved View on council website

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Summary

...to approve the award of a new contract for a contact centre solution, valued between £750,000 and £1 million over a maximum of seven years, to the selected supplier.

Full council record

Purpose

Officers are retendering a contact centre
solution to facilitate and manage officers contacts with the
councils users over channels including telephone and web chat. This
decision will be to approve the award of a new contract to the
selected supplier. Anticipated value £750-£1m over a
maximum 7 year contract

Details

OutcomeRecommendations Approved
Decision date12 Jul 2023
Subject to call-inYes