Purpose

The purpose of the report was to consider the Customer Strategy that
supported the Mayors vision, as set out in the Council Plan 2024-27 and was an
integral part of the Council’s wider Target Operating Model.

Decision

 

ORDERED that Executive approve:

 

1.   
The new Customer Strategy 2024-27.

2.   
The commitment of the estimated customer
programme budget of £1.975m for inclusion within the 2025/26 to 2028/29 capital
programme and Flexible Use of Capital Receipts strategy that would be
incorporated into the 2025/26 Budget and MTFP report to be considered by
Council on 19 February 2025.