Decision

Approval to trial an additional 1-day closure on a Tuesday. The inbound telephone solution will close with effect from 1 February 2024 on a Tuesday and a Thursday. The service will provide a telephone solution on a Monday, Wednesday and Friday each week. An evaluation of the trial will be undertaken over the 3-month period, subject to findings, if successful the service will move to a permanent closure of 2 days per week with effect from 1 May 2024. Although the service will be closed to inbound calls on a Tuesday and a Thursday, the service will provide an outbound call offering, designed to target difficult to reach residents building on the success of the current 1 day closure.