Annual Complaints Performance and Service Improvement Report 2024/25

July 2, 2025 Cabinet (Cabinet collective) Key decision Awaiting outcome View on council website
Full council record

Purpose

To approve the Annual Complaints Performance
and Service Improvement Report and provide the Governing
Body’s Response

Related Meeting

Cabinet - Wednesday, 2nd July, 2025 10.00 am on July 2, 2025

Supporting Documents

Cabinet Report - Annual Complaints Performance and Service Improvement Report 24_25.pdf
Appendix 2 - Housing Ombudsman - Complaint Handling Code Self Assessment - May 2025.pdf
Appendix 2 - Local Government and Social Care Ombudsman - Complaint Handling Code Self Assessment -.pdf
Appendix 1 - Annual Complaints Performance and Service Improvement Report 2024-2025.pdf
Appendix 3 - Governing Bodys Response - Annual Complaints Performance and Service Improvement Repor.pdf

Details

OutcomeFor Determination
Decision date2 Jul 2025
Effective from12 Jul 2025
Expected date2 Jul 2025
Originally due2 Jul 2025
Lead officerAmanda Wilson
Subject to call-inYes