Customer First Discovery Report

July 2, 2025 Strategic Director of Corporate Resources, 151 and Transformation (Officer) Approved View on council website
Full council record

Purpose

Based on the strategic alignment, market
assessment, procurement compliance and extensive stakeholder
engagement, it is recommended that the Strategic Director approve
the direct award to Netcall. This approach offers the most
effective means of delivering the required outcomes whilst ensuring
compliance, value for money and service continuity. This approach
has been endorsed by the Transformation Board.

Decision

Direct contract award - Netcall

Supporting Documents

Customer First Discovery Report.pdf

Details

OutcomeRecommendations Approved
Decision date2 Jul 2025