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RESOLVED – That:
 

(1)         
the publication of the annual Complaints Performance
and Service Improvement Report for Housing be noted and
agreed.
 

(2)         
Cabinet provide a governing body’s response to
the report.
 

(3)         
Councillor N Barker be elected as the Member
Responsible for Complaints (‘the MRC’).
 
REASONS FOR DECISION - To comply with
legislation and the Housing Ombudsman’s regulatory
requirements. To ensure the complaints procedures were working in
practice and compliant with the Code. 
To ensure complaints were open and transparent to the public in
line with legislation.
 
OTHER OPTIONS CONSIDERED AND
REJECTED – Not to have an annual
complaints performance and service improvement report. This was
rejected as this would not comply with legislation.  Not to appoint a MRC. This was also rejected as
this would not comply with legislation.
 
This was
not a Key Decision and so can be implemented with immediate effect
by officers.