NCC Telecare Service
October 6, 2026 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
Northumberland Council Cabinet decided on 06/10/2026 to approve changes to the operating model of the Telecare service. The council will provide a monitoring-only service with charges to recover full operating costs and cease the Mobile Warden Response element. The Executive Director of Adults Ageing & Wellbeing was delegated authority to consult staff on proposed changes and develop the implementation plan for the new model and charges.
Full council record
Purpose
The paper sets out recommendations for the future operating model for the inhouse Telecare service, following a public consultation.
Decision
RESOLVED that Cabinet:-
(a) approve changes to the operating model, with the council providing an inhouse Telecare service on a monitoring only basis and set charges that recover the full cost of operating the service;
(b) approve the cessation of the Mobile Warden Response element of the service which currently operates in a geographically limited area in the South East of Northumberland;
(c) approve delegated authority for the Executive Director of Adults Ageing & Wellbeing to undertake formal staff consultation with the staff team affected, setting out the proposed changes and process for achieving this in accordance with the Council’s organisational change policy; and
(d) delegate the development of the implementation plan for delivery of the new operating model and introduction of new charges, to the Executive Director of Adults Ageing & Wellbeing.
Related Meeting
Cabinet - Tuesday, 6th October, 2026 10.00 am on October 6, 2026
Supporting Documents
Details
| Reference | Call-ins0 |
| Outcome | Recommendations Approved |
| Decision date | 6 Oct 2026 |
| Effective from | 12 Oct 2026 |
| Expected date | 6 Oct 2026 |
| Originally due | 6 Oct 2026 |
| Lead officer | Phil Howell, Gillian Foggon |
| Subject to call-in | Yes |