NCC Telecare Service

October 6, 2026 Cabinet (Cabinet collective) Key decision Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

Northumberland Council Cabinet decided on 06/10/2026 to approve changes to the operating model of the Telecare service. The council will provide a monitoring-only service with charges to recover full operating costs and cease the Mobile Warden Response element. The Executive Director of Adults Ageing & Wellbeing was delegated authority to consult staff on proposed changes and develop the implementation plan for the new model and charges.

Full council record

Purpose

The paper sets out recommendations for the future operating model for the inhouse Telecare service, following a public consultation.

Decision

RESOLVED that Cabinet:-

(a)      approve changes to the operating model, with the council providing an inhouse Telecare service on a monitoring only basis and set charges that recover the full cost of operating the service;

(b)      approve the cessation of the Mobile Warden Response element of the service which currently operates in a geographically limited area in the South East of Northumberland;

(c)      approve delegated authority for the Executive Director of Adults Ageing & Wellbeing to undertake formal staff consultation with the staff team affected, setting out the proposed changes and process for achieving this in accordance with the Council’s organisational change policy; and

(d)      delegate the development of the implementation plan for delivery of the new operating model and introduction of new charges, to the Executive Director of Adults Ageing & Wellbeing.

Related Meeting

Cabinet - Tuesday, 6th October, 2026 10.00 am on October 6, 2026

Supporting Documents

NCC Telecare Service.pdf

Details

ReferenceCall-ins0
OutcomeRecommendations Approved
Decision date6 Oct 2026
Effective from12 Oct 2026
Expected date6 Oct 2026
Originally due6 Oct 2026
Lead officerPhil Howell, Gillian Foggon
Subject to call-inYes