Purpose

To appoint a supplier to provide the Council
with a VoIP/cloud-based unified communications system (including
telephony) and contact centre solution/platform.

Decision

ROTHERHAM METROPOLITAN BOROUGH COUNCIL
 
RECORD OF OFFICER EXECUTIVE DECISION
 

Decision Title

Unified Communication (Telephony) and Contact Centre
platform

Date of Decision:

12th March 2024

Decision Maker:

(Including Job Title)

Judith Badger, Strategic Director, Finance and
Customer Services

Specific Delegation:

(If any)

Executive functions – Procurement (c) To make
decisions in relation to commissioning and procurement activity.
Such activity should be carried out in accordance with the Finance
and Procurement Procedure Rules.

Brief Description of Decision:

To make a direct award and appoint RingCentral UK
Ltd to provide the Council’s Unified Communication
(Telephony) and Contact Centre platform.

Reasons for the Decision:

Following evaluation of the procurement options
against the Council’s requirements, the Council used the
Crown Commercial Services (CCS); Network Services 3; Lot 4b:
Digital Communication Services (Unified Communications) framework,
in accordance with the Council’s FPPR’s. This framework
allows for a direct award.

 

Details of alternative options considered and
rejected:

·      
Further Competition - Crown Commercial Services
(CCS); Network Services 3; Lot 4b: Digital Communication Services
(Unified Communications) framework. 
There is a need to act quickly to ensure business continuity beyond
the current contract. The requirements of the Council were able to
be satisfied through a Direct Award, hence this option was
discounted.

Conflicts of interest declared by any Executive
Member consulted by the decision maker which relates to the
decision:

No conflicts of interest raised

Dispensations Granted:

(If any)

N/A

Reports or parts of reports considered

The procurement business case approved on
2nd November 2023 and follow-on addendum approved on
12th March 2024 were used to determine and agree the
most appropriate procurement approach.

 
We certify that this
is a true record of the executive decision to appoint RingCentral
UK Ltd to provide the Council’s Unified Communication
(Telephony) and Contact Centre platform.
 

 
Signed by the Decision Maker: 
 
Dated:      
28th March 2024
 
Name:
       Judith
Badger         
 
Job
Title:   Strategic Director Finance & Customer Services S151
Officer