Purpose

The current contract for the
Income Recovery rent collection software ends October
2023.
 
Due to the limitations within
the marketplace for this type of predictive software, Housing
Services would prefer to renew the contract with the incumbent
supplier to allow the market to mature before completing a full
procurement exercise in 3 years’ time. Stakeholder sessions
with key decision makers have taken place to ensure the recommended
approach is permissible.
 
The value over the 4-year term
of the contract is £1.1M.

Decision

RECORD OF OFFICER EXECUTIVE DECISION

 

Date of Decision:

Monday 25 September
2023
 

Title:

Contract Renewal for
Income Recovery System; Mobysoft RentSense.

Decision Maker:
(Including Job
Title)

James Clark Assistant Director
of Housing.
 

Details of Specific Cabinet
Delegation
or Delegation contained in the
relevant Sub-Scheme of Delegation.
 

A briefing paper alongside the
procurement business case was presented to DLT on Tuesday 15 August
2023 who gave approval to proceed with the procurement exercise to
renew a contract with the incumbent supplier.
 

Decision:

A decision has been made by
housing services to direct award a contract to Mobysoft RentSense
for the Income Recovery predictive software to maximise the
recovery of rent arrears of both current and former
tenants.
 
The direct award will be a 3
year plus 1 year agreement. The contract is intended for use up to
October 2026, with the option to extend by 1 year up to October
2027, if required.
This will be made via Crown
Commercial Services (CCS) framework G-Cloud 13.

Reasons for the
Decision:

Limitations exist in the
marketplace for this type of software, by renewing the current
contract with the incumbent supplier it will allow the market to
mature before completing a full procurement exercise in 3
years’ time.
 
Mobysoft RentSense uses
algorithmic trigger alerts to allow early intervention from RMBC to
collect rent due and maximise the collection of rent
arrears.
 
Mobysoft have been the market
leader for this type of software for several years and it has
proved an effective tool for RMBC reducing rent arrears for current
and former tenants by circa £3M in the last 4
years.
 
 

Details of alternative
options considered and rejected:

In accordance with the
Council’s FPPRs, a procurement business case was completed
and reviewed by Senior Stakeholders, including Finance, Legal, HR,
and signed-off by the Assistant Director of Housing.
 
The procurement business case
recommended that a direct award be made via the G-Cloud 13
framework on a basis of 3 years + 1 year.
 
No further evaluation report is
necessary in these circumstances.
 

Conflicts of interest
declared by any Cabinet Member consulted by the decision maker
which relates to the decision:

There are no known conflicts of
interest (personal or financial) with any of the individuals
involved in the development of this direct award.

Dispensations
Granted:
(If any)

N/A
 

Reports or parts of
reports considered

Procurement Business Case
(Exempt)

 
I
certify that this is a true record of the executive decision
to
 
Direct Award to Mobysoft RentSense for the Income Recovery
predictive software to maximise the recovery of rent arrears of
both current and former tenants on a basis of 3 years plus 1 year
– via Crown Commercial Services (CCS) framework G-Cloud
13.
 
Signed by the Decision Maker
 

         
Dated: 21 September 2023
 
Name:
James Clark                              
Job
Title: Assistant Director of
Housing